The Nigerian Civil Aviation Authority (NCAA) has fined Kenya Airways N3 million due to reported incidents of passenger maltreatment. This decision comes after several complaints from travelers regarding the airline’s service and handling of issues.

The NCAA emphasized its commitment to ensuring passenger rights and maintaining high service standards within the aviation industry. The fine serves as a warning to airlines to prioritize customer care and adhere to regulations.

Kenya Airways is expected to address these concerns and improve its operations to prevent future occurrences. The NCAA’s action underscores the importance of accountability in the airline sector and the protection of passenger rights.